Enterprise report

This page rolls up FTE, cost, and coverage across all your workstreams and sites into one view. Nothing to show yet — here's how to get started:

1. 1
   Create a workstream for each channel or language queue (voice, email, chat, back-office). Each workstream is one planning unit.
2. 2
   Add historical volume data under the Data tab, then run a forecast. Turnella needs at least a few weeks of actuals to build a meaningful plan.
3. 3
   Once two or more workstreams have forecasts, group them under a Site and Team to plan shared schedules and budgets. The enterprise report aggregates everything automatically.